Dispute Resolution

Alternative Dispute Resolution

In compliance with article nº 18 of Portuguese Law n.º 144/2015, dated September 8th, 2015, DefineScope informs its Clients, which are consumers according to the definition provided in the aforementioned Law, that the complete list of Entities for Alternative Consumer Dispute Resolution available in Portugal is available for inquiry in the Consumer’s Portal, which can be accessed at http://www.consumidor.pt (in Portuguese).

DefineScope also informs its consumer Clients of the existence of an european platform for online dispute resolution (ODR), which may be used when all parties are domiciled in an European Union State. This platform may be accessed at http://ec.europa.eu/consumers/odr/.

Additionally, DefineScope also informs its consumer Clients that, for the purposes of an Alternative Dispute Resolution, its email address can be found in this website’s Contacts page.